NO RETURN/REFUND POLICY

1. None of the products can be returned or exchanged for any reason and products once sold are not liable for returns or exchange. Any complaints have to be raised with 7 days of receipt of the product.
2. Exception to the above rule is that, when goods are either damaged in transit in an unusable condition or wrong product sent or lost in transit, we will replace them with a new product as early as possible. Package opening video absolutely necessary in the given case for products to be replaced.
3. All our products are handmade and there are times due to climatic conditions or environmental issues, there could be delays in manufacture of the products and customers are requested to be patient as these are our normal procedure.
4. All disputes are subject to Haryana jurisdiction.
5. All our products are made using safe ingredients. However, customers are requested to do a patch test before they use the product and if any irritation or red patches appear, they are advised to discontinue use of the products.
6. These products being natural products, are likely to react to environmental factors like heat, cold etc and may either solidify or become liquid. Though we take utmost care, these are factors beyond our control.
7. As soon as the shipment is received, customers are requested to check the contents and report to us any discrepancy with the photo images and video. All our packing is done under strict supervision under the eyes of camera. In case of any issues, we will check and if we find that we have sufficient evidence to prove that we have sent all the relevant products, we will not be liable for any loss of the products.
8. Any damage to the shipment should be brought to our notice immediately with photo images for us to take it up with the courier company. If the shipment is totally damaged, customers are advised to reject/return the shipment.
9. Modification / Cancellations to Order : An order placed cannot be modified. Similarly if the customer desires so, an order can be cancelled before shipment. Once it is shipped, it cannot be cancelled and it can be cancelled only when it is returned to our office. In such cases the order value will be refunded after deducting the courier charges and payment gateway charges as applicable(approximately 2-3% of the order value both ways)
10. HERBS4SURE will be regularly sending email updates regarding the orders received / shipped / shipping updates etc. So we request our customers to keep the filters of your email settings appropriately so that you receive such emails from us. HERBS4SURE will not be responsible for such mails not received in case of wrong set up of email settings at the customers ‘end.
11. The essence of online business is what you see, is what you get. Normally we send only the same visible products. However sometimes due to variance in light or location or due to climatic conditions, the colours might vary. However, the quality of the product will remain the same. HERBS4SURE is not responsible for any such variance in colour due to reasons beyond their control.
12. HERBS4SURE will be revising the product packaging/ containers etc from time to time to keep pace with the changing times. While we will definitely keep updating the same on a regular basis, sometimes there could be a lag because of which you can get an updated/ higher version product even before it is updated in the site.